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PICKING SUMMARY

Picking Summary

Once inventory has been Received and Putaway, the Picking/Outbound process can begin.

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Order Waves are batches of orders that are processed and ready to be picked. The Warehouse Admin will create and designate the order Waves that need to be picked on a daily basis. Viewing and printing these Waves can only be done on the Footprint Desktop platform.

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To view Waves ready to be picked, select Operations Management from the Footprint Explorer. From here, open Outbound > View > Waves. Make sure the Select Wave Status drop-down menu at the top of the window is set to Released.

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The Wave Description contains the most pertinent field of information as the description dictates how the wave will need to be processed.

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Standard orders need to be picked and shipped within three business days of being placed.

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Express orders need to be picked and shipped within the same day, with a cut-off time of 3:30pm CST.

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Expedited orders are special request orders that need to be picked and shipped within the same day, as if they were Express.

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Pickup orders need to be picked and staged for pickup within the same day, as if they were Express, unless a target pickup date is noted. The weight and dimensions of each carton in the order will need to be taken and the order staged for pickup. The weights and dimensions along with a confirmation that the order is ready for pickup, will need to be emailed to the Warehouse Administrator. The Warehouse Administrator will respond with a scheduled time the order is to be picked up.

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Wave Descriptions are formatted as follows “[Warehouse] [MM/DD] [Order Type]”. For example, “TN 12/09 Express” notes that the Wave is for the Tennessee warehouse and contains Express orders from 12/09 that need to be picked and shipped on 12/09. For Pickup Waves, an additional notation may be made at the end of the description, noting the pickup date/time (“TN 12/09 Pickup: 12/13 10a” notes the Wave will need to be ready by 12/13 10a)

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To print the Pickslips, the user will need to select the Wave and right-click it. Click “Print Pickslips”. Once the Pickslips are finished loading, the user can print the Pickslips and distribute them to the Order Picker/s.

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Pickup Orders will require two copies of the Pickslips to be printed and stapled to each other to be signed upon pickup and used as Proofs of Delivery.

PICKING PROCESS

Picking Process

  1. Review the items and the quantities requested on the Pickslip to determine the appropriate carton in which to package the order.

  2. Attach a Target License Plate to the selected carton or each carton if multiple cartons are being used for the order. A Target License Plate can be any set of alpha-numerical characters as long as a unique one is applied to each carton.

  3. Ensure that the Pick Slip and the selected carton(s) are kept together so as not to confuse the order and the carton(s), especially when keeping multiple orders and cartons on a single cart.

  4. From the handheld, select the OUTBOUND tab at the bottom of the screen.

  5. Press F4: PICK.

  6. In the STATUS field, select “All” from the drop-down menu if it is not already selected.

  7. In the SHIPMENT field, enter or scan the Shipment # located on the Pickslip.

  8. Press F5: SEARCH. The order should populate in the gray box. If it does not, double-check that the Shipment # has been entered correctly. If it has been entered correctly and the problem persists, notify the Warehouse Admin to resolve the issue.

  9. Select the order in the gray box and press F1: NEXT to open the Pick Tasks screen.

  10. The Pick Tasks screen displays a series of rows for each task in the order. Each row is considered an Order Line and it contains a Location, Material, Lot, and Quantity, among other information. Each order line will need to be picked to complete the order. To open an order line, select it and press F1: NEXT.

  11. Go to the Warehouse Location shown at the top of the screen. Check the Mat #(SKU) against the item located at the requested Location. If the item does not match, notify the Warehouse Receiver. If the item does match, scan the License Plate to fill the SOURCE LP field.

    1. When moving past this step, if the item you are pulling depletes the inventory in the location, the TARGET LP and QTY field will auto-populate. IGNORE THIS. Proceed to step 12 and replace the auto-populated information with the Target License Plate as instructed. If this occurs and there is still physical inventory in the LP, inform the Receiver immediately as this means there is an inventory inaccuracy.

  12. Select the MAT/UPC field and scan Material SKU label located on the item.

  13. Select the QTY field and enter “1” as each item will need to be picked individually.

  14. Select the TARGET LP field. Scan the Target License Plate you attached to the designated carton back in step 2.

  15. Press F1: NEXT. The order line will close and you may continue with the next order line if necessary. Repeat steps 10-15 for each order line until the gray box on the Pick Tasks screen is empty. This means that all the order lines have been picked/packed.

  16. If a location is short units needed, notify the Receiver. Back out of the order line and continue with the order until further instruction is given. Only scan out what you have physically picked/packed.

  17. If any packing adjustments need to be made, make them now. This includes repackaging any items, adjusting to a larger or smaller carton, adding packing material, etc. If changing the carton, remove the Target License plate from the old carton and attach it to the new carton. Ensure all items are packed so as to ship securely. If shipping glass or similar fragile material, take the proper precautions to ensure the item(s) does not break in transit.

BLIND RECEIVING

Over, Short, Damaged

OVERAGES, SHORTAGES,

& DAMAGED MATERIALS

In the event that an Order Picker comes across a shortage, overage, or damaged materials while picking orders, this information will need to be relayed to the Warehouse Receiver.

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Shortage: The Receiver immediately adjusts the short quantity out of inventory.

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  1. From the handheld, select the WAREHOUSE tab at the bottom of the screen. Select the ALL TASKS tab from the inner tabs.

  2. Press F4: ADJUST.

  3. Enter or scan the License Plate to be adjusted in the LP field. Press the gray box to generate a list of all SKUs in the LP.

  4. Select the SKU to be adjusted. Press F1: ADJUST.

  5. Leave all auto-generated info above the +/- field. Enter “-X” into the +/- field, where X is the quantity short. For example, if 5 units are short in the LP, enter “-4” into the +/- field.

  6. Select _Shortage_ from the REASON CODE drop-down menu.

  7. Add any pertinent notes in the NOTES field.

  8. Press F1: ADJUST at the bottom of the screen. The inventory is now adjusted out.

  9. Report the shortage to the Warehouse Admin and await further instruction on how to proceed with the order.

 

Overage: The Receiver notifies the Warehouse Admin of the overage and awaits further instruction. The inventory will either by Received via a new inbound order or destroyed.

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Damaged: The Receiver will move the inventory into the Damaged location either using the Move Inventory or Move LP function, whichever is appropriate for the product. The Receiver will notify the Warehouse Admin of the damaged material along with an image of the damage and awaits further instruction.

Shipping

SHIPPING

Recon warehouses utilize ShipStation software to manage all outbound shipments. ShipStation is a web-based shipping tool that can be accessed via www.shipstation.com. Once set up and logged in, the user can view and manage Recon order shipping statuses.

To ship an order:

  1. Type or scan the order number into the Search Orders form at the top-left of the screen and press Enter. If the order does not appear, ensure the Awaiting Shipment status is selected.

  2. Once found, click the order number from the Search Results list to open the order.

  3. In the Shipping Info box to the right of the order window, enter the weight of the parcel in the Weight fields. If a scale is connected, click the scale icon to automatically load the weight.

  4. Make sure the Service selected from the drop-down menu matches the service on the pick slip. On certain occasions, customers will request an upgraded method. In these events, the pick slip will not match the Service selected in ShipStation. These requests are the only exception to this rule. If the methods do not match, notify the Warehouse Admin.

    1. When an upgrade is requested, the Warehouse Admin may ask for a cost estimate to be performed. This means the order will need to be processed in ShipStation but no label is to be generated until the Warehouse Admin confirms with which service the order will be shipping.

  5. Select the Package type from the Package drop-down menu. This is typically “Package” unless utilizing carrier-specific packaging materials.

  6. In the Size fields, enter the dimensions of the parcel.

  7. Recon orders do not include a signature service by default. However, this service can be requested by a customer. If approved, the Confirm drop-down menu will read Adult Signature Required.

  8. At this time, Recon orders are not insured through ShipStation’s insurance service. The Insurance drop-down menu should read None.

  9. Below the Shipping Info box is the Other Shipping Options box. These options are not typically adjusted when processing orders, however there are occasions where these options will need to be selected. Customers will sometimes request Saturday delivery service for their order while international orders will have to bill duties and taxes to payor of shipping charges. In these events, the boxes should be checked in advance of the order being processed.

  10. If shipping multiple cartons, click the + next to the Package drop-down field. This will open the multiple package window. The dimensions and weights of each package will need to be entered. The Descriptions can be edited to assist with keeping packages organized. Insured Value should remain blank for each package.

    1. If shipping duplicate packages, there is an option on the top-right of the Package information box called “Duplicate this package”. Clicking this will generate a new Package, copying the dimensions and weights. Alternatively, there is also a “Remove this package” option that will delete the package from the shipment.

  11. If shipping an international order, the Country may need to be adjusted in the Recipient Info (this typically needs to be done for Puerto Rico shipments as they default to United States). Click Edit at the top-left of the Buyer/Recipient Info box. Select the correct Country from the Country drop-down menu. Click Save. Ensure “Bill duties and taxes to payor of shipping charges” is selected in the Other Shipping Options box.

    1. In the Customs Declarations box on the order screen, you will need to add a declaration for each item shipping in the order. To do this, click + Add Declaration. Enter a description for the item in the Description field. Enter the quantity of units shipping in the Qty field. Enter the CPU in the Value field. CPUs can be found in the Order Items box.

      1. Some SKUs will not have CPUs noted in Shipstation. When this occurs, notify the Warehouse Admin for instructions on how to proceed.

  12. Once all the information is inputted, click Create Label. If Shipstation has a default printer setup for the workstation being used, it will print the shipping label automatically. Otherwise a dialog will appear with three options:

    1. Print via Shipstation Connect: This option allows you to select a printer connected to your computer or Shipstation account that you can print from. (To connect a printer, you will need to download Shipstation Connect to allow Shipstation to communicate with your printing devices.

    2. Preview in Browser: This option will open a PDF version of the label(s) in the browser via a new tab.

    3. Download a PDF: This option will allow you to download a PDF copy of the label(s) to your computer.

  13. If shipping an International order, after generating and the label, you will need to click the page icon that corresponds with the tracking number in the Shipments box at the top-right of the order screen. This will print the commercial invoice for the order. It is recommended the Preview in Browser option be selected to allow you to print to a full-page printer rather than a label printer in order to create a readable commercial invoice. The commercial invoice must then be applied to the package or package 1 if there are multiple packages in the shipment.

  14. If a label needs to be reprinted or voided for any reason, select the corresponding tracking number from the Shipments box on the top-right of the order screen. To reprint, click the button with the printer icon and “Labels”. To void, click the Void button and confirm you would like to void that tracking number.

  15. Seal the package with the pick slip inside. Apply the label(s) to the package(s) and prepare the shipment for outbound shipping.

RECON CLIENT - YODLE (WEB.COM)

Yodle

When shipping an outbound Yodle order, a return label will need to be generated for each package shipping. These labels will then need to be placed within the package or package 1 if there are multiple packages in the shipment.

 

To generate a return label:

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  1. Open the order screen for the order in which you are generating a return label.

  2. Click the “Create Return” button at the top of the order screen.

  3. In the Return Shipping Info box, click the Show More extension.

  4. Enter the package weight in the weight fields.

  5. Enter the package dimensions in the Size fields.

  6. Select FedEx 2Day if shipping FedEx or UPS 2 Day Air if shipping UPS.

  7. Select “Download label now” in the Return Label box.

  8. Click Authorize & Email.

  9. A PDF copy of the label will be downloaded to your computer, it can be deleted or printed if desired.

  10. The label can be printed/re-printed from the Shipments box in the order screen by selecting the return and clicking the button with the printer icon and “Labels”.

  11. A new return label will need to be generated for each package in the shipment.

 

Please note, at this time, Recon is not setup to generate return labels for international shipments. International Yodle orders do not need to include a return label. One will be generated for them outside of Shipstation when the product needs to return. An ASN will be submitted using the tracking number they are provided.

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